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Delivery

Fast, reliable and world wide delivery

Orders are dispatched within 24 hours.

Available delivery methods vary based on item(s) ordered and delivery location. Delivery is available worldwide and is split into UK, Europe and Rest of the World. Please ensure that you select the correct delivery location at checkout to ensure that the correct delivery method is applied for your location.

UK orders

Free Standard delivery is available on all orders weighing under 2kg. Please allow 2 to 4 working days for delivery.

Recorded delivery is available on all orders and is free on items weighing over 2kg. Please allow 1 to 2 working days for delivery.

Express delivery options are available at checkout. Please allow 1 working day for delivery.

Europe

A Recorded delivery option is available on all orders. Some smaller items also have a standard delivery option. On average delivery is between 5 and 10 working days but can take up to 20 working days.

Rest of the World

A Recorded delivery option is available on all orders. Some smaller items also have a standard delivery option. Deliveries can take up to 20 working days.

All items

Recorded and Express delivery options include a tracked service which can be provided upon request. Please note that no tracking information can be provided for Standard delivery options.

Refunds

Whilst we strive to offer the best items and service possible we understand that sometimes items may need to be returned. Therefore, refunds are offered on all items. However, please follow the refund guidelines below:

All refund requests must be sent via email to sales@idiagnostics.co.uk

Please note items must be returned within 14 days of receipt and must be returned in their original condition.

Returns must include your name, paypal transaction ID and date of purchase.

The buyer must pay all return postage costs.

Items do not need to be sent recorded delivery however proof of postage will be required in the event that returned items are not received. Therefore please ensure proof of purchase is obtained.

Refunds will be processed within 48 hours of receipt of the item.